We’re working towards making a kinder terminal that all customers can feel at ease using based on the principles of Universal Design.
In addition, the staff who welcome customers will help you with gentle assistance If you need help Information Counter" or feel free to contact the "concierge" near you.
Customers can bring their seeing, hearing and service assistance dogs with them through the airport.
We ask that you please understand that accompaniment by animals aside from the one’s mentioned above is prohibited.
- Links
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- FAQ (About facility use)
- Barrier-free initiatives progress report 2024 (Japanese) (PDF / 953KB)
- Barrier-free initiatives plan 2025 (Japanese) (PDF / 276KB)
- 羽田空港体験サポートブック 第3ターミナル用「HND Airport Story For Terminal 3」 (PDF / 20.1MB)Haneda Airport Experience Support Book For Terminal 3 "HND Airport Story For Terminal 3" (PDF / 19.6MB)
Services for Customers Who Require Special Assistance
- Information Counter
- Wheelchair Rental
- Handicapped Spaces
- Special Assistance Reservation
- "Calm down, cool down" Spaces
- Telephone Relay Service
- Information on Universal Facilities
- Toilets / Multipurpose Toilets
- Assistance Dog Toilets
- Clinic
- Drugstore
- AED
- Observation Deck
- Parking Discounts
- Hidden Disabilities Sunflower
- Autonomous Wheelchair (WHILL Autonomous Service)
Support from Airlines & Transportation Companies
| Airlines |
Please click here for more information on foreign airlines. |
|---|---|
| Train & Monorail | |
| Bus |