Questions & Comments | Haneda Airport Passenger Terminal

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Haneda Airport Passenger Terminal provides the following information regarding customer inquiries.

View FAQ

Contact by phone

Frequently Asked QuestionsSeeFrequently Asked Questions

Please see below for some of the most frequently asked questions and answers from our customers.

Who should I contact if I leave something behind at the airport?

Where can I find Flights times?

How can I check Flights availability and prices?

Can I change or confirm my flight reservation by calling the airport information desk?

Frequently Asked Questions

EmailContact us byemail

If you have any inquiries or comments to make to Haneda Airport Passenger Terminal, please use the form below to submit them.

Please read the notes below before sending your message.

About entering information

Please be sure to enter or select the required items.
If you wish to receive a reply, please be sure to enter your email address.
In order to provide you with even better, more detailed service, please fill in your name, age, and inquiry in detail. We also ask for your cooperation in filling out other items.

Regarding questions that we cannot answer

Please note that we cannot answer the following questions:

Questions about the business information, employment, statistics and business dealings of Japan Airport Terminal Co., Ltd and Tokyo International Air Terminal Corporation
Requests to send pamphlets and maps, etc., inquiries concerning airport tours, etc.
Questions about transportation facility timetables, etc.
For inquiries Lost and Found, Special Assistance Reservation, and airline inquiries, please check and inquire on the following page.
Please refer to the following page for information on procedures for inquiries regarding customs, immigration, and quarantine.
- Use Domestic
- Use International
Please check the Ministry of Land, Infrastructure, Transport and Tourism's Tokyo Civil Aviation Bureau website for contact information regarding aircraft routes, noise, etc.
- HANEDA AIRPORT FOR TOMORROW -Ministry of Land, Infrastructure, Transport and Tourism
- HANEDA AIRPORT FOR TOMORROW -Ministry of Land, Infrastructure, Transport and Tourism
Please note that we may not be able to reply depending on the content of your inquiry.

Regarding email responses

Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full.

Handling of personal information

Regarding the handling of personal information provided by customers, we will properly manage it based on Privacy Policy of this site and will not use it for any purpose other than the original purpose.

We are currently receiving a large number of inquiries, so replies to those who request a reply may be delayed.

PhoneContact usby phone

For telephone inquiries to Haneda Airport Passenger Terminal, please contact the following number 24 hours a day.

When you call, you will hear the automated voice guidance below, so please follow the voice instructions.

Haneda Airport Terminal Information

03-5757-8111

Reception hours: Domestic flights 5:00-24:00 International flights 24 hours a day, open all year round
We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.

Domestic Flights
International Flights

Domestic Flights

International Flights

Please check the box after checking the contents and proceed to the inquiry form.

Please note that we are unable to answer the following questions.
Please contact each management company or government agency directly.

Inquiry Details	Contacts
Operation of Security Checkpoints for Domestic and International Flights,　Carry-on Baggage Restrictions	Your airline
Damaged or Delayed Baggage Checked in With The Airline, Compensation, Airfare, Refund	Your airline
Operation of Immigration Inspection	Immigration Services Agency HANEDA Airport Branch
Operation of Customs	Tokyo Customs Haneda Branch Customs
Noise From Airplanes, Arrival and Departure Slots	Ministry of Land, Infrastructure, Transport and Tourism, East Japan Civil Aviation Bureau
P2 and P3 Parking Lot Operations and Reservations	Airport Environment Improvement Foundation

I have confirmed the above.
<Reference>
Use Domestic
Use International
List of Airlines (Domestic Flights)
List of Airlines (International Flights)
Access

Form form form form form

Please check the box after checking the contents and proceed to the inquiry form.

Please note that we are unable to answer the following questions.
Please contact each management company or government agency directly.

Inquiry Details	Contacts
Operation of Security Checkpoints for Domestic and International Flights,　Carry-on Baggage Restrictions	Your airline
Damaged or Delayed Baggage Checked in With The Airline, Compensation, Airfare, Refund	Your airline
Operation of Immigration Inspection	Immigration Services Agency HANEDA Airport Branch
Operation of Customs	Tokyo Customs Haneda Branch Customs
Noise From Airplanes, Arrival and Departure Slots	Ministry of Land, Infrastructure, Transport and Tourism, East Japan Civil Aviation Bureau
P2 and P3 Parking Lot Operations and Reservations	Airport Environment Improvement Foundation

I have confirmed the above.
<Reference>
Use Domestic
Use International
List of Airlines (Domestic Flights)
List of Airlines (International Flights)
Access

Form form form form form

Please check the box after checking the contents and proceed to the inquiry form.

Please note that we are unable to answer the following questions.
Please contact each management company or government agency directly.

Inquiry Details	Contacts
Operation of Security Checkpoints for Domestic and International Flights,　Carry-on Baggage Restrictions	Your airline
Damaged or Delayed Baggage Checked in With The Airline, Compensation, Airfare, Refund	Your airline
Operation of Immigration Inspection	Immigration Services Agency HANEDA Airport Branch
Operation of Customs	Tokyo Customs Haneda Branch Customs
Noise From Airplanes, Arrival and Departure Slots	Ministry of Land, Infrastructure, Transport and Tourism, East Japan Civil Aviation Bureau
P2 and P3 Parking Lot Operations and Reservations	Airport Environment Improvement Foundation

I have confirmed the above.
<Reference>
Use Domestic
Use International
List of Airlines (Domestic Flights)
List of Airlines (International Flights)
Access

Form form form form form