Telephone

Telephone inquiries to Haneda Airport Passenger Terminal are accepted at the following telephone number 24 hours a day.​ ​
When you call, automatic voice guidance will play as outlined below, so please follow the spoken instructions.

 

For the questions below, please refer to 【 Ministry of Health, Labour and Welfare website 】.

  • General inquiry of COVID-19 (coronavirus)
  • Flight operation inquiry related to COVID-19 (coronavirus)
  • Immigration and quarantine inquiry related to COVID-19 (coronavirus)

[Reception Desk] Information Center - General Information

[Reception Desk] Information Center - General Information
Phone Number 03-5757-8111
Reception Hours 5:00-25:00 (Domestic), 24 hours (International)

Domestic Flights

Press the relevant numbers in order.

Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart

International Flights

Press the relevant numbers in order.

Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart
Telephone flow chart

E-mail

Questions and comments can be sent to Haneda Airport Passenger Terminal by e-mail by clicking the button below and using the dedicated form

If you have an urgent inquiry, please contact us by phone.

Before sending questions & comments

Before entering your question/comment, please check the precautions outlined below.
Questions from customers can also be checked in the Frequently Asked Questions section.

Precautions
Precautions Please make sure that you select or enter all of the required items.​ ​
If you would like to receive a reply, please remember to enter your e-mail address.​ ​
Please provide your name, age and question/comment in detail so that we can work to further improve our services.​ ​
We also ask that you cooperate by completing the other items as well.
Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. In some cases, we may also be unable to reply depending on the content of your inquiry.
Please note in advance that we​ ​will not answer​ ​the following questions.
Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full.
The personal information that you provide will be handled appropriately based on this website’s Privacy Policy and will not be used for anything other than the original purpose.​ ​
Privacy Policy

For the questions below, please refer to 【 Ministry of Health, Labour and Welfare website 】.

  • General inquiry of COVID-19 (coronavirus)
  • Flight operation inquiry related to COVID-19 (coronavirus)
  • Immigration and quarantine inquiry related to COVID-19 (coronavirus)