Questions & Comments
Thank you for using Haneda Airport Passenger Terminal.
At Haneda Airport Passenger Terminal, we handle customer inquiries as outlined below.
It may take longer to respond due to many inquiries.
If you have urgent requests, please call to Haneda Airport Terminal Information (03-5757-8111).
Reception hours: Domestic flight 5:00-24:00, International flight 24 hours open all year round.
- We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.
For the questions below, please refer to [ Ministry of Health, Labour and Welfare website].
- General inquiry of COVID-19 (coronavirus)
- Inquiries about COVID-19 related entry and quarantine issues
If you are traveling abroad from Japan, please check all information disclosed by the country that issued your passport, the embassy/consulate at each destination, and local health authorities.
Telephone
Telephone inquiries to Haneda Airport Passenger Terminal are accepted at the following telephone number 24 hours a day.
When you call, automatic voice guidance will play as outlined below, so please follow the spoken instructions.
Haneda Airport Terminal Information
Phone Number |
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Reception Hours | 5:00-24:00 (Domestic), 24 hours (International) |
Domestic Flights
Press the relevant numbers in order.





International Flights
Press the relevant numbers in order.





Questions and comments can be sent to Haneda Airport Passenger Terminal by e-mail by clicking the button below and using the dedicated form
If you have an urgent inquiry, please contact us by phone.
Before sending questions & comments
Before entering your question/comment, please check the precautions outlined below.
Questions from customers can also be checked in the Frequently Asked Questions section.
Precautions | Please make sure that you select or enter all of the required items. If you would like to receive a reply, please remember to enter your e-mail address. Please provide your name, age and question/comment in detail so that we can work to further improve our services. We also ask that you cooperate by completing the other items as well. |
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Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. In some cases, we may also be unable to reply depending on the content of your inquiry. | |
Please note in advance that we will not answer the following questions.
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Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full. | |
The personal information that you provide will be handled appropriately based on this website’s Privacy Policy and will not be used for anything other than the original purpose. Privacy Policy |
For the questions below, please refer to [ Ministry of Health, Labour and Welfare website].
- General inquiry of COVID-19 (coronavirus)
- Inquiries about COVID-19 related entry and quarantine issues
If you are traveling abroad from Japan, please check all information disclosed by the country that issued your passport, the embassy/consulate at each destination, and local health authorities.