Questions & Comments

Thank you for using Haneda Airport Passenger Terminal.
At Haneda Airport Passenger Terminal, we handle customer inquiries as outlined below.

It may take longer to respond due to many inquiries.
If you have urgent requests, please call to Haneda Airport Terminal Information (03-5757-8111).
Reception hours: Domestic flight 5:00-24:00, International flight 24 hours open all year round.

We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.

For the questions below, please refer to [ Ministry of Health, Labour and Welfare website].

General inquiry of COVID-19 (coronavirus)
Inquiries about COVID-19 related entry and quarantine issues

If you are traveling abroad from Japan, please check all information disclosed by the country that issued your passport, the embassy/consulate at each destination, and local health authorities.

Telephone
E-mail

Telephone

Telephone inquiries to Haneda Airport Passenger Terminal are accepted at the following telephone number 24 hours a day.
When you call, automatic voice guidance will play as outlined below, so please follow the spoken instructions.

Haneda Airport Terminal Information

Haneda Airport Terminal Information
Phone Number	03-5757-8111 We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.
Reception Hours	5:00-24:00 (Domestic), 24 hours (International)

Domestic Flights
International Flights

Domestic Flights

Press the relevant numbers in order.

International Flights

Press the relevant numbers in order.

E-mail

Questions and comments can be sent to Haneda Airport Passenger Terminal by e-mail by clicking the button below and using the dedicated form

If you have an urgent inquiry, please contact us by phone.

Before sending questions & comments

Before entering your question/comment, please check the precautions outlined below.
Questions from customers can also be checked in the Frequently Asked Questions section.

Precautions
Precautions	Please make sure that you select or enter all of the required items. If you would like to receive a reply, please remember to enter your e-mail address. Please provide your name, age and question/comment in detail so that we can work to further improve our services. We also ask that you cooperate by completing the other items as well.
	Please note in advance that it may take some time for us to respond to inquiries submitted at weekends, on public holidays or during New Year’s holidays and other long holidays. In some cases, we may also be unable to reply depending on the content of your inquiry.
	Please note in advance that we will not answer the following questions. Questions about the business information, employment, statistics and business dealings of Japan Airport Terminal Co., Ltd and Tokyo International Air Terminal Corporation Requests to send pamphlets and maps, etc., inquiries concerning airport tours, etc. Questions about transportation facility timetables, etc. For Lost Item Registration, Special Assistance Reservation and Airline Inquiries, please check/inquire from the sections outlined below. Lost Item Registration Special Assistance Reservation Airline Inquiries (Domestic) Airline Inquiries (International) Inquiries about customs, immigration control and quarantine, etc. Procedures are described on the pages listed below. Use Domestic Use International Inquiries about aircraft routes and noise, etc. Please find where to send inquiries on the website of the East Japan Civil Aviation Bureau - Ministry of Land, Infrastructure, Transport and Tourism. East Japan Civil Aviation Bureau - Ministry of Land, Infrastructure, Transport and Tourism
	Our replies by e-mail are addressed to individual customers, so please do not make other use or reuse of the e-mail contents, whether in part or in full.
	The personal information that you provide will be handled appropriately based on this website’s Privacy Policy and will not be used for anything other than the original purpose. Privacy Policy

For the questions below, please refer to [ Ministry of Health, Labour and Welfare website].

General inquiry of COVID-19 (coronavirus)
Inquiries about COVID-19 related entry and quarantine issues

If you are traveling abroad from Japan, please check all information disclosed by the country that issued your passport, the embassy/consulate at each destination, and local health authorities.

Inquiry Form

Frequently Asked Questions