Lost and Found

In the event an item is lost in the airport, the area you will visit for assistance will differ depending on where the item was lost.
If you aren’t sure where the item was lost, or are having a different problem, please consult with Haneda Airport Terminal Information.

Lost and found contact

Lost and found contact
Use Domestic
  • Airport Service Center
  • Operating Hours
    6:00～20:00
  • Phone Number
    03-5757-8111
  • Fax Number
    03-5757-8120

Terminal 1 1F Market Place
Use International / Before departure procedure (General area)
  • Haneda Airport Terminal Information
  • Operating Hours
    24 hours
  • Phone Number
    03-5757-8111
  • Fax Number
    03-6428-0889
Use International / After departure procedure (Post security check ~ Boarding gate)
  • Tokyo Customs, Haneda Customs Branch, Supervision Managing Department
  • Phone Number
    050-5533-6931
  • The following areas are outside of the lost item registration. "International Flights Security Check to Boarding Gates" and "International Flights Disembarking to Customs Area". Please contact the Tokyo Customs for inquiries.
Use International / Before departure procedure (Disembarkation ~ Customs area)
  • Tokyo Customs, Haneda Customs Branch, Supervision Managing Department
  • Phone Number
    050-5533-6931
  • The following areas are outside of the lost item registration. "International Flights Security Check to Boarding Gates" and "International Flights Disembarking to Customs Area". Please contact the Tokyo Customs for inquiries.

Lost Item Registration

Questions regarding related facilities and equipment

Questions regarding related facilities and equipment
Aboard the plane
  • Airlines

List of Airlines
On station premises / On the Train
  • Railway Companies

Train & Monorail
On the bus
  • Bus Companies

Route Bus & Express Bus
  1. Top
  2. Lost and Found