Special Assistance Reservation

We provide special assistance for physically impaired customers and senior customers.

Our qualified “Care-Fitter” staff are on hand to provide gentle assistance to ensure that all customers can travel in comfort. To reserve assistance, please click the “Special Assistance Reservation” link. You can also ask at any Information Desk.

We also accept reservations via telephone (03-5757-8111) for customers who cannot use the online “Assistance Services Login” service linked to below.

  • Currently, some Information Counter are closed. For smooth Special assistance are requested to make a reservation in advance.
Information Desk
  • Phone Number03-5757-8111
  • Fax Number​ ​03-6428-0889​ ​(International flights)
  • Operating Hours​ ​5:00-25:00 (Domestic), 24 hours (International)