Guidance for customers using reservations for Special assistance

Special assistance, physically impaired customers and elderly customer.
Membership registration is required for use.
Please note that those who have made reservations on the former Haneda Airport international flight site will also need to register as a new member.

Customers who need new member registration

1. First time users

• Membership registration is required for use.
• Please register as a new member.

2. Those who have used the previous Haneda Airport international flight site

• Former Haneda Airport international flight site member ID / password cannot be used.
• Sorry to trouble you, but please register as a new member.
• However, part of the registration information can be taken over when registering the member information, so please prepare the ID, email address, and password of the old Haneda Airport international flight site.

3. For those who are applying for services on the old Haneda Airport international flight site

• If you have applied for Special assistance reservations on the old Haneda Airport international flight site, you will not be able to confirm your reservation details on the new site.
• For reservations, please contact us by phone at:
  • Phone number 03-5757-8111
  • Fax number 03-6428-0889 (international flights)
  • Business hours 5: 00-25: 00 (domestic flights), 24 hours (international flights)
• When making a reservation from the next time, please register as a new member.

New member registration procedure

• Access " Special Assistance Reservation " page
• Click " Special Assistance Reservation login"
• Click "New Member Registration"
• Follow the instructions on the screen to register.