Information Desk

We provide Terminal guides, loan wheelchairs/strollers, and accept announcements, etc. We also have writing communication boards and communication support boards available for speaking and hearing-impaired customers. If you have any difficulties, please go to the nearest Information counter or speak to the nearest concierge.

There is a tablet phone for video calls with sign language at Terminal 3.

In addition, there are "information phones" at Terminal 2 international routes and Terminal 3 at various locations in the building.
 

  • Currently, some Information Counter are available by telephone directly from the operator.
    From 23:00 to 8:00 the next day, the Information Counter on the 1st floor of Terminal 3 confirms the visit of customers with the sensor installed at the counter and responds face-to-face.
Information Center - General Information
Information Center - General Information
  • Operating Hours 5:00-24:00 (Domestic), 24 hours (International)
  • phone number03-5757-8111 * We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.

List of Places

Information Counter​​ ​T1 (Terminal 1)
Marketplace Information Counter
  • Operating Hours 6: 00-22: 00 * Please use the phone found at the information counters if a staff member is not present.
B1F Market Place
Airport Service Center
  • Opening Hours​ ​6:00-20:00
1F Market Place
Information Counter Terminal lobby (south)
  • Operating Hours 6: 00-20: 00 * Please use the phone found at the information counters if a staff member is not present.
2F Departure Lobby South
Information Counter Terminal lobby (north)
  • Operating Hours 6: 00-20: 00 * Please use the phone found at the information counters if a staff member is not present.
2F Departure Lobby North
Information Counter​​ ​T2 (Terminal 2)
Information Counter (Center)
  • Operating Hours 6: 00-23: 00 * When the concierge is absent, please use the operator's direct telephone number installed at the Information Counter.
B1F Terminal Lobby (center)
Information Counter Terminal lobby (north)
  • Operating Hours 6: 00-20: 00 * Please use the phone found at the information counters if a staff member is not present.
2F Terminal Lobby (North)
Information Counter Terminal lobby (south)
  • Operating Hours 5: 00-24: 30 * When the concierge is absent, please use the operator's direct telephone number installed at the Information Counter.
2F Terminal Lobby (South)
Information Counter International Departure lobby
  • Opening Hours 24 hours
3F International Departure Lobby
Information Counter International flight post-departure area
  • Opening Hours 9:30-12:30
3F International Airside Area
Information Phone​ ​T2 (Terminal 2)
Information Phone (2F International) Airside Area (3 locations)
Information Phone (3F International) General Area (1 location)
Airside Area (1 location)
Information Phone (4F International) General Area (1 location)
Information Counter​​ ​T3 (Terminal 3)
Information Counter in the Entrance Plaza
  • Opening Hours 24 hours
1F Entrance Plaza
Information Counter in the Arrival Lobby
  • Operating Hours 24 hours * Please use the phone found at the information counters if a staff member is not present.
2F Arrival Lobby
Information Counter in the Departure Lobby
  • Operating Hours 24 hours * Please use the phone found at the information counters if a staff member is not present.
3F Departure Lobby
Information Counter in the Airside Area Central
  • Operating Hours 24 hours * Please use the phone found at the information counters if a staff member is not present.
3F Airside Area
Information Counter in the Airside Area North
  • Operating Hours 24 hours * Please use the phone found at the information counters if a staff member is not present.
3F Airside Area
Information Phone​ ​T3 (Terminal 3)
Information Phone (1F General Area) General area (7 locations)
Information Phone (1F Airside Area) Airside Area (1 location)
Information Phone (2F General Area) General Area (3 locations)
Information Phone (2F Arrivals Area)
Information Phone (3F General Area) General Area (4 locations)
Information Phone (3F Airside Area) Airside Area (12 locations)
Information Phone (4F) General Area (4 locations)
Information Phone (5F) General Area (2 locations)
Information Phone (P5 Parking)