Information on Universal Facilities

A passenger cart-based pick-up service is available in the Airside Area/Arrivals Area of Terminal 3. This service is provided with priority given to customers who have difficulty walking and customers with children.

If you would like to use this service, please notify the Information Counter or the staff of your airline when carrying out the boarding procedure on the day of your flight.

• Please note that the number of carts is limited and there are certain usage restrictions.​ ​
  If you have any questions, please contact Haneda Airport Terminal Information.
• Some airlines provide passenger cart services at Terminal 2 (Domestic).

Mobility services are available from stops in the Terminal 1 and 2 departure gate areas to destinations of the customer's choice. (Free of charge)

• Resevations are not available.

• Autonomous Wheelchair (WHILL Autonomous Service)

Writing boards and notepads are available at each information counter as well as at the Terminal 3 airline check-in counters, security check, and immigration.
Communication boards are located at information counters in Terminals 1, 2, and 3.

• Communication boards at information counters
   in Terminals 1 and 2 (PDF: 596 KB)
• Communication support boards at information counters
   in Terminal 3 (PDF: 607 KB)

Hearing loops are available in the International Flights area of Terminal 2 and at the Information Counter on the 3rd floor of Terminal 3.​ ​
Please ask if you would like to use a hearing loop.

Individuals with a dedicated Telecommunications Relay Service number may use a dedicated booth for this service

• Telephone Relay Service

Tactile maps and braille pamphlets are available at each Information Counter in Terminal 3.

Spaces are set aside for use by customers using manual wheelchairs and customers carrying suitcases. At the toilet entrance, voice guidance is given to explain the locations of the toilets (men’s/women’s and multipurpose toilets).

• Toilets / Multipurpose Toilets

Each terminal has toilets for assistance dogs (guide dogs, hearing guiding dog, and service dogs). Please ask at the nearest Information Counter or talk to a concierge.

• Assistance Dog Toilets

Elevators feature voice guidance to provide information about the floor, door opening, and emergencies. The control panel also braille written at the side.

Braille blocks are installed from each transportation facility to the nearest Information Center. Concierges and airline staff are on hand to guide you from each Information Center to the boarding gate.

• Currently, some information counters are closed. For smooth Special assistance are requested to make a reservation in advance. Please check here for details.

Flight information boards are set up along the line of flow for departing customers, providing timely information on your check-in counter and flight status, etc. For hearing-impaired customers, there is also screen-based visual guidance below these boards to explain emergency information, railway suspensions/delays, and calls, etc.

We have “Calm down, cool down” spaces for people and the families of people with developmental, intellectual, and mental disabilities, or those with dementia to use during their stay at the airport. 

• "Calm down, cool down" Spaces