Hidden Disabilities Sunflower

As part of our initiative to better accommodate guests with intellectual / mental impairments or other invisible illnesses such as diabetes and dementia when they visit Haneda Airport’s Terminals 1, 2, and 3, we have started issuing Hidden Disabilities Sunflower Straps at the information desks of each terminal as part of a trial. The straps make it easier for airport visitors to use support and guidance services. 

Trial period: Tuesday, March 1st, 2022 - Friday, March 31st, 2023

  • We ask customers who use the services to kindly help us by answering the questionnaire found through the QR code issued with the straps.
  • The straps are issued free of charge.

List of Places

Distribution PointT1 (Terminal 1)
Marketplace Information Counter
  • Operating Hours 6: 00-22: 00 * Please use the phone found at the information counters if a staff member is not present.
B1F Market Place
Airport Service Center
  • Opening Hours​ ​6:00-20:00
1F Market Place
Information Counter Terminal lobby (south)
  • Operating Hours 6: 00-20: 00 * Please use the phone found at the information counters if a staff member is not present.
2F Departure Lobby South
Distribution PointT2 (Terminal 2)
Information Counter (Center)
  • Operating Hours 6: 00-22: 00 * Please use the phone found at the information counters if a staff member is not present.
B1F Terminal Lobby (center)
Information Counter Terminal lobby (north)
  • Operating Hours 6: 00-22: 00 * Please use the phone found at the information counters if a staff member is not present.
2F Terminal Lobby (North)
Distribution PointT3 (Terminal 3)
Information Counter in the Entrance Plaza
  • Opening Hours 24 hours
1F Entrance Plaza
Information Counter in the Departure Lobby
  • Operating Hours 24 hours * Please use the phone found at the information counters if a staff member is not present.
3F Departure Lobby