Hidden Disabilities Sunflower | List of Services of Services| Service Guide

As part of our initiative to better accommodate guests with intellectual / mental impairments or other invisible illnesses such as diabetes and dementia when they visit Haneda Airport’s Terminals 1, 2, and 3, we have started issuing Hidden Disabilities Sunflower Straps at the information desks of each terminal as part of a trial. The straps make it easier for airport visitors to use support and guidance services.

Distributed from: Tuesday, March 1, 2022 onward

We ask customers who use the services to kindly help us by answering the questionnaire found through the QR code issued with the straps.
The straps are issued free of charge.

Links

Handed out at Haneda Airport as part of the "Sunflower Support Strap" trial (PDF / 600KB)

List of Places

Distribution PointT1 (Terminal 1)
Marketplace Information Counter	Operating Hours6:00-20:00 * Please use the phone found at the information counters if a staff member is not present. B1F Market Place
Airport Service Center	Opening Hours6:00-20:00 1F Market Place
Information Counter Terminal lobby (south)	Opening Hours6:00-18:00 * Please use the phone found at the information counters if a staff member is not present. 2F Departure Lobby South

Distribution PointT2 (Terminal 2)
Information Counter (Center)	Operating Hours6:00-20:00 * Please use the phone found at the information counters if a staff member is not present. B1F Terminal Lobby (center)
Information Counter Terminal lobby (north)	Opening Hours6:00-18:00 * Please use the phone found at the information counters if a staff member is not present. 2F Terminal Lobby (North)

Distribution PointT3 (Terminal 3)
Information Counter in the Entrance Plaza	Opening Hours5:00-23:00 1F Entrance Plaza
Information Counter in the Departure Lobby	Opening Hours5:00-23:00 * Please use the phone found at the information counters if a staff member is not present. 3F Departure Lobby