Frequently Asked Questions about HANEDA Points

This is a members-only rewards program available to users of the Haneda Airport app (HANEDA Navigator/HANEDA AIRPORT) and the official Haneda Airport online store, HANEDA Shopping.

[For stores inside Haneda Airport]
See participating stores at Haneda Airport
Points earned can be used for purchases at participating stores inside Haneda Airport in increments of 100 points, equivalent to 100 yen.
*Please note that purchases made at the in-store dining areas (ticket vending machines) within "Haneda Sanchoku-kan" and "Hokkaido Dosanko Plaza," and at the KoKuMiN Haneda Airport Terminal 1 Gate Store inside "HANEDA-YA Gate 7" are not eligible for point accrual.

[For HANEDA Shopping]
Points earned can be used starting from 1 point, with each point worth 1 yen.

HANEDA Points have a validity period of 3 years. They will expire at the end of the month 3 years (36 months) after the month of award. Points awarded within the same month will have the same validity period.

You can check the expiration date (expiry time) of HANEDA Points from My Page in Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT) or My Page in HANEDA Shopping.

[For HANEDA Shopping]
HANEDA Points are earned at a rate of 2% of the purchase amount. Earn 10 points for every 500 yen (excluding tax) on purchases of 500 yen (excluding tax) or more.

You cannot earn HANEDA Points for ice packs, shipping fees, paid shopping bags, tobacco products, or gift certificates.

[For HANEDA Shopping]
HANEDA Points are earned at a rate of 1% of the purchase amount (excluding tax and shipping), with any fractions rounded down. For example, if you make a purchase of 1,500 yen, you will earn 15 points.

[For stores inside Haneda Airport]
HANEDA Points earned from purchases at participating stores are generally awarded the day after the payment. If you use the retroactive application for HANEDA Points within the app, the points will be reflected on the day following the application.

[For HANEDA Shopping]
Points are awarded roughly two weeks after an order has been shipped.

[For stores inside Haneda Airport]
Once your balance reaches 100 points, you can use them at a rate of 100 points = 100 yen.

[For HANEDA Shopping]
You can use it from 1 point, with 1 point = 1 yen.

[For stores inside Haneda Airport]
Cooling packs, shipping fees, paid shopping bags, cigarettes, and gift certificates are not eligible for HANEDA Points.

[For HANEDA Shopping]
All items are eligible for points. (Excluding shipping fees)

If you pay with a combination of HANEDA Points and cash, you will receive change for the difference in the amount paid.

Points will not be awarded for any amount used with HANEDA Points.
However, any remaining difference payments will be credited as normal.

To start using HANEDA Points Service, you will need to download Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT) and register as a member (Japan Airport ID), or register as a member (Japan Airport ID) on HANEDA Shopping.

Please see below for how to earn points.
[For stores inside Haneda Airport]
Please present the membership card barcode in the app at the store.
[For HANEDA Shopping]
Points will be awarded approximately two weeks after the product is shipped, based on the purchase amount.

Please see below for information on how to use your points.
[For stores inside Haneda Airport]
To use your accumulated points, you will need to register as a HANEDA member (this can be done quickly within the app).
[For HANEDA Shopping]
You can use your points by entering the number of points you wish to use on the shopping cart screen.

HANEDA Points cannot be exchanged for cash.
Please tell the staff at the store that you would like to use your points. Show the barcode to the staff and tell them the number of points you would like to use.

Accumulated HANEDA Points can only be used by the person who accumulated them. Your HANEDA Points cannot be transferred to others.

HANEDA Points held by other people cannot be combined.
In addition, the same person cannot create multiple accounts and collect HANEDA Points at the same time. For details, please check the point terms of use.

In principle, it is possible to use it in combination with coupons. However, there may be cases where it cannot be used in combination due to campaigns, etc.

[For stores inside Haneda Airport]
This cannot be used when purchasing gift certificates or vouchers.

[For HANEDA Shopping]
All items are eligible for point redemption. (Excluding shipping fees)

We do not exchange points, mileage, electronic money, etc. from other companies.

[For stores inside Haneda Airport]
Please see here for a list of stores where you can earn and use HANEDA Points.
*Please note that purchases made at the in-store dining areas (ticket vending machines) within "Haneda Sanchoku-kan" and "Hokkaido Dosanko Plaza," and at the KoKuMiN Haneda Airport Terminal 1 Gate Store inside "HANEDA-YA Gate 7" are not eligible for point accrual.

[For HANEDA Shopping]
Some products may not be eligible for point accrual. Points can generally be used for all products.

[For stores inside Haneda Airport]
When shopping at stores that accept HANEDA Points, please present the membership card barcode in Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT).
For purchases of 500 yen (excluding tax) or more, you will earn 10 points for every 500 yen (excluding tax) spent.
The participating stores are listed here.

Please note that in order to use your accumulated points, you will need to register as a HANEDA member (which can be done immediately within the app).
*Please note that points are not awarded for purchases made at the in-store dining areas (ticket machines) of "Haneda Sanchokukan" and "Hokkaido Dosanko Plaza," as well as at "HANEDA-YA Gate 7 Store" and KoKuMiN stores located inside the gates of Haneda Airport Terminal 1.

[For HANEDA Shopping]
Depending on the purchase amount, we will return 1% of the purchase amount (excluding tax) as points (rounded down to the nearest whole number) approximately two weeks after the product is shipped. For example, if you spend 1,500 yen, you will earn 15 points.

[For stores inside Haneda Airport]
Post-application is a service available to those who have downloaded Haneda Airport Official App and registered as a HANEDA member (JapanAirportID).
*Please check here for frequently asked questions regarding member registration.

• How to apply for points after the fact
  Please select "Post-application" from "My Page" in the app.
  Please enter the necessary information from your receipt (① store number on the receipt, ② purchase date, ③ register number, ④ total amount (including tax), ⑤ receipt transaction number).
  If your application is approved, points will be awarded the next day or later.
  *Post-applications can be made within 7 days, including the day of use.
  *Can be used when shopping at participating stores.
  Target stores are Here Please check here.
• Points expiration date
  HANEDA Points are valid for three years and will expire at the end of the month three years (36 months) after the month of grant.
  Points awarded within the same month will have the same expiration date.
  You can check the expiration date (expiry time) of HANEDA Points from My Page in Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT) or My Page in HANEDA Shopping.

[For HANEDA Shopping]
If you purchased the item through HANEDA Shopping, you cannot apply for a refund after the fact.

You can check your HANEDA Points allocation and usage history from My Page in Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT) or My Page in HANEDA Shopping.

You can check your HANEDA Points allocation and usage history from My Page in Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT) or My Page in HANEDA Shopping.

If you are a registered HANEDA member, you can transfer HANEDA Points balance and various history by logging in again after changing your device or reinstalling Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT).
Please note that if you are not a registered HANEDA member, your previous point balance and history will not be carried over.

When canceling a HANEDA membership, all information about that user will be deleted, so information regarding points will also be deleted.

In addition, since HANEDA AIRPORT, HANEDA Navigator, and the Haneda Airport e-commerce sites (HANEDA Shopping, Haneda Airport and Narita Airport Duty-Free Advance Reservation Sites) are all registered members, if you cancel your membership on one of them, your membership information will be deleted from both sites.

[For Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT)]

1. Tap the "My Page" icon at the bottom of the app and register as a new member.
2. After moving to the email address registration screen, please register an email address that you can use to receive emails.
3. An email requesting authentication will be sent to the registered email address, so please tap the "Email Address Authentication" URL.
4. The "Email address authentication completion screen" will be displayed, so tap the button to return to the app.
5. You will be redirected to the "Customer Information Registration Screen", so please follow the instructions and enter your information.

[For HANEDA Shopping]

1. Please register by clicking the "Register as a new member" button under "First-time users" on the login page.
2. After moving to the email address registration screen, please register an email address that you can use to receive emails.
3. An email requesting authentication will be sent to the registered email address, so please tap the "Email Address Authentication" URL.
4. You will be redirected to the "Customer Information Registration Screen", so please follow the instructions and enter your information.

* An email address is required for membership registration.
* Please ensure that your settings allow you to receive emails from info@japan-airport.jp.

If you are already a HANEDA member (JapanAirportID) on Haneda Airport Official App (HANEDA Navigator or HANEDA AIRPORT), you can use your accumulated points by logging in using your HANEDA member ID (JapanAirportID).

For further inquiries regarding HANEDA Points, please contact the following:
Please contact us through the inquiry form on the dedicated page of our website.

Contact us

For information regarding the management and use of personal information, please see Japan Airport Terminal Co., Ltd. "Personal Information Protection Policy" for the HANEDA app, and the "Privacy Policy "for HANEDA Shopping.