Frequently Asked Questions about HANEDA Points

This is a points service that can be accumulated and used by users of Haneda Airport Official App when shopping at participating stores in Haneda Airport. (Participating stores are here: Terminal 1 / Terminal 2) Accumulated points can be exchanged for "shopping coupons" that can be used when shopping.

To start using HANEDA Points service, you will need to download Haneda Airport Official App. To earn points, please present the membership card barcode in the app at stores. To use (exchange) your earned points, you will need to register as a HANEDA member (which can be done immediately within the app).

You can earn points just by downloading Haneda Airport Official App (by presenting your membership card barcode at stores), but please note that in order to use (exchange) your accumulated points, you will need to register as a HANEDA member (which you can do immediately within the app).

Even if you are already a registered HANEDA member online, you will need to download Haneda Airport Official App. By logging in to the app using your HANEDA member ID (JapanAirportID), you will be able to use your accumulated points.

Yes. You will need to download Haneda Airport Official App. To earn points, please present the membership card barcode in the app at the store. To use (exchange) your earned points, you will need to register as a HANEDA member (which can be done immediately within the app).

Please see here (Terminal 1 / Terminal 2) for stores where you can earn and use (exchange) HANEDA Points.

When shopping at HANEDA Points eligible stores (Terminal 1 / Terminal 2), please present the membership card barcode in Haneda Airport Official App. For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax). Please note that you will need to register as a HANEDA member (which can be done immediately within the app) to use (exchange) your accumulated points.

The point grant rate (return rate) is 2% of the purchase amount. For every 500 yen (excluding tax) spent on purchases of 500 yen (excluding tax) or more, you will earn 10 points, and 100 points can be exchanged for a 100 yen shopping coupon. Please note that shopping bags and shipping charges are not eligible for points.

Ice packs, shipping charges, paid shopping bags, cigarettes, and gift certificates are not included.

As a general rule, points awarded for shopping at eligible stores will be reflected within the next day after payment. If you use the in-app retroactive application for points, points will be awarded within 7 days, excluding Sundays and holidays. (For subsequent applications, the grant timing will be irregular during Golden Week periods and long holidays such as the year-end and New Year holidays.)

You can submit a retroactive claim within the app within 7 days, including the date of purchase. By entering the required information, points will be awarded within 7 days, excluding Sundays and holidays and holidays. (The timing of points awarded will be irregular during long holidays such as Golden Week and the New Year holidays.) Please note that you can submit up to 5 retroactive claims per day.

You can check the history of HANEDA Points allocation and usage (exchange) from My Page in Haneda Airport Official App.

Follow the procedure in Haneda Airport Official App to exchange your points for shopping coupons. Please note that you will need to register as a HANEDA member (which can be done immediately within the app).

100P can be exchanged for "shopping coupons" in 100 yen increments. Shopping coupons can be used in 100 yen units at the store, but please note that no change will be given.

This is a coupon that can be used at target stores (Terminal 1 / Terminal 2) by exchanging accumulated points in units of 100 yen from 100P. Please note that change will not be given. In addition, the expiry date of the "Shopping Coupon" is 24 hours from the date of exchange (issuance). Please make sure to use it at the target store within 24 hours. There are 100 yen, 500 yen, and 1,000 yen types of shopping coupons.

Please see here (Terminal 1 / Terminal 2) for the stores where you can use the "Shopping Coupon".

The expiry date of the "Shopping Coupon" is 24 hours after it is exchanged (issued). Please be sure to use it at the target store within 24 hours.

It will be deleted from the screen as it has expired. Please be sure to use it within the expiry date (24 hours from exchange).

Please note that once points are exchanged, they cannot be canceled.

You can check the history of HANEDA Points allocation and usage (exchange) from My Page in Haneda Airport Official App.

Points cannot be exchanged for cash. By exchanging shopping coupons within the app, you can use them for discounts on your purchase price.

It can also be used in conjunction with other discount coupons.

Points will not be awarded for the amount of "Shopping Coupon". However, other payment differences will be credited as usual.

If you pay only with a shopping coupon, you will not receive change. If you pay with a shopping coupon and cash, you will receive change for the difference in payment.

Cannot be used when purchasing cash vouchers.

We do not exchange points, mileage, electronic money, etc. from other companies.

HANEDA Points have a validity period of 3 years. They will expire at the end of the month 3 years (36 months) after the month of award. Points awarded within the same month will have the same validity period.

You can check the expiration date (time of expiry) of HANEDA Points from your My Page in Haneda Airport Official App.

Points that have expired will be forfeited. Please note that the certificate will expire at the end of the month three years (36 months) after the month of grant.

Regarding HANEDA Points on your My Page, you can check the current number of points you have, the history of point allocation and usage (exchange), and the expiration date (time of expiry) of points.

Accumulated points can only be used by the person who accumulated them. Your HANEDA Points cannot be transferred to others.

HANEDA Points held by other people cannot be combined. Also, the same person cannot create multiple accounts and accumulate HANEDA Points at the same time.

For information regarding the management and use of personal information, please see Japan Airport Terminal Co., Ltd. 's "Privacy Policy" (here).

For more information about HANEDA Points, please contact us via the inquiry form on the dedicated page of our website. (Here)

When canceling a HANEDA membership, all information about that user will be deleted, so information regarding points will also be deleted.

If you are a registered HANEDA member, you can transfer HANEDA Points balance and history by logging in again after changing your phone model or reinstalling Haneda Airport Official App. If you are not a registered HANEDA member, please note that your previous point balance and history will not be transferred.