Frequently Asked Questions about HANEDA Points

This is a points service that can be accumulated and used when shopping at designated stores within Haneda Airport for users of Haneda Airport Official App (Haneda Navigator or HanedaAirport).
Participating stores are here

The accumulated points can be used at participating stores within Haneda Airport, and 100 points can be exchanged for 100 yen when shopping.

HANEDA Points have a validity period of 3 years and will expire at the end of the month 3 years (36 months) after the month of grant.
Points awarded within the same month will have the same expiration date.

You can check the expiration date (time of expiry) of HANEDA Points from your My Page in Haneda Airport Official App (Haneda Navigator or Haneda Airport).
You can earn points just by downloading Haneda Airport Official App (by presenting your membership card barcode at stores), but please note that in order to use your accumulated points, you will need to register as a HANEDA member (which you can do immediately within the app).

HANEDA Points are awarded at a rate of 2% of the purchase amount. For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax), and you can use them in 100 yen increments, starting from 100 points.

Please note that HANEDA Points are not awarded for ice packs, shipping charges, paid shopping bags, cigarettes, or gift certificates.

As a general rule, HANEDA Points earned when shopping at participating stores will be reflected within the next day after payment.
If you use the retroactive application feature for HANEDA Points within the app, points will be awarded within seven days (excluding Sundays and holidays.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

At shops inside Haneda Airport, points can be used starting from 100P, with 100P = 100 yen.

Ice packs, shipping charges, paid shopping bags, cigarettes, and gift certificates are not included.

If you pay with a combination of HANEDA Points and cash, you will receive change for the difference in the amount paid.

Points will not be awarded for any amount used with HANEDA Points.
However, any remaining difference payments will be credited as normal.

To start using the HANEDA Points Service, you will need to download Haneda Airport Official App (Haneda Navigator or Haneda Airport).
To collect points, present the membership card barcode in the app at the store.

To use your accumulated points, you will need to register as a HANEDA member (which can be done quickly within the app).

HANEDA Points cannot be exchanged for cash.
You can use your points to get a discount on your purchases by generating a QR code from your My Page in the app, or by telling a staff member at the store how many points you want to use.

Accumulated HANEDA Points can only be used by the person who accumulated them. Your HANEDA Points cannot be transferred to others.

HANEDA Points held by other people cannot be combined.
In addition, the same person cannot create multiple accounts and collect HANEDA Points at the same time. For details, please check the point terms of use.

It can also be used in conjunction with other discount coupons.

Cannot be used when purchasing cash vouchers.

We do not exchange points, mileage, electronic money, etc. from other companies.

Click here to see stores where you can earn and use HANEDA Points.

When shopping at HANEDA Points eligible stores, please present the membership card barcode in Haneda Airport Official App (Haneda Navigator or Haneda Airport).
For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax).
Participating stores are here

Please note that in order to use your accumulated points, you will need to register as a HANEDA member (which can be done quickly within the app).

As a general rule, HANEDA Points earned when shopping at participating stores will be reflected within the next day after payment.
If you use the retroactive application feature for HANEDA Points within the app, points will be awarded within seven days of application.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

You can check HANEDA Points allocation and usage history from your My Page in Haneda Airport Official App (Haneda Navigator or Haneda Airport).

You can check HANEDA Points allocation and usage history from your My Page in Haneda Airport Official App.

If you are a registered HANEDA member, you can transfer HANEDA Points balance and various history by logging in again after changing your phone model or reinstalling Haneda Airport Official App (Haneda Navigator or Haneda Airport).
Please note that if you are not registered as a HANEDA member, your previous point balance and history will not be carried over.

When canceling a HANEDA membership, all information about that user will be deleted, so information regarding points will also be deleted.

In addition, since Haneda Airport, Haneda Navigator, the EC site, etc. are shared memberships, if you cancel your membership to either one, your membership information will be deleted from both.

Even if you are already registered as a HANEDA member online, you will need to download Haneda Airport Official App (Haneda Navigator or Haneda Airport).

You can also use your accumulated points by logging in to the app using your HANEDA membership ID (JapanAirportID).

For further inquiries regarding HANEDA Points, please contact the following:
Please contact us through the inquiry form on the dedicated page of our website.

Contact us

For information regarding the management and use of personal information, please see Japan Airport Terminal Co., Ltd. 's "Personal Information Protection Policy."