Help and inquiries regarding points

This is a members-only points service for users Haneda Airport Official App (Haneda Navigator or HanedaAirport) and those who use the Haneda Airport Official online shop "HANEDA Shopping."

[For stores inside Haneda Airport]
The stores within Haneda Airport are Here
The points you accumulate can be used at participating stores within Haneda Airport, where 100 points can be redeemed for 100 yen when you shop.
*Purchases made in the in-store dining areas (ticket vending machines) at "Haneda Direct Sales Center" and "Hokkaido Dosanko Plaza" are not eligible for point rewards. Thank you for your understanding.

[For HANEDA Shopping]
Accumulated points can be used at a rate of 1 point = 1 yen.
*Limited time offer! Earn 1% points back on the tax-inclusive price.

HANEDA Points are valid for three years. Points expire at the end of the month, three years (36 months) from the month they were issued. Points earned within the same month all have the same expiration date.

You can check the expiration date (time of expiry) of HANEDA Points from My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport) or My Page in HANEDA Shopping.

[For stores inside Haneda Airport]
HANEDA Points are awarded at a rate of 2% of the purchase amount. For purchases of 500 yen (excluding tax) or more, you will earn 10 points for every 500 yen (excluding tax) spent, and 100 points can be exchanged for a 100 yen shopping coupon.

You cannot earn HANEDA Points for ice packs, shipping fees, paid shopping bags, tobacco products, or gift certificates.

[For HANEDA Shopping]
HANEDA Points accrual rate (reward rate) is 1% of the purchase amount (excluding tax) excluding shipping costs (rounded down to the nearest whole number). For example, if you make a purchase of 1,500 yen, you will earn 15 points.
*Limited time offer! Earn 1% points back on the tax-inclusive price.

[For stores inside Haneda Airport]
HANEDA Points awarded for purchases at participating stores will generally be reflected within one day of payment. If you use the retroactive application for HANEDA Points within the app, the points will be awarded within 7 days, excluding Sundays and holidays.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

[For HANEDA Shopping]
Points are awarded roughly two weeks after an order has been shipped.

[For stores inside Haneda Airport]
You can use points starting from 100 points, with 100 points equivalent to 100 yen.

[For HANEDA Shopping]
You can use points starting from 1 point, with 1 point equaling 1 yen.