Help and inquiries regarding points

This is a points service that can be accumulated and used when shopping at designated stores within Haneda Airport for users Haneda Airport Official App (Haneda Navigator or Haneda Airport).
Participating stores are here

The accumulated points can be used at participating stores within Haneda Airport, and 100 points can be exchanged for 100 yen when shopping.

HANEDA Points have a validity period of 3 years and will expire at the end of the month 3 years (36 months) after the month of grant.
Points awarded within the same month will have the same expiration date.

You can check the expiration date (time of expiry) of HANEDA Points from your My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport).
You can earn points just by downloading Haneda Airport Official App (by presenting your membership card barcode at stores), but please note that in order to use your accumulated points, you will need to register as a HANEDA member (which you can do immediately within the app).

HANEDA Points are awarded at a rate of 2% of the purchase amount. For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax), and you can use them in 100 yen increments, starting from 100 points.

Please note that HANEDA Points are not awarded for ice packs, shipping charges, paid shopping bags, cigarettes, or gift certificates.

As a general rule, HANEDA Points awarded for shopping at participating stores will be reflected the day after payment is made.
If you use the retroactive application feature for HANEDA Points within the app, points will be awarded within seven days (excluding Sundays and holidays.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

At shops inside Haneda Airport, points can be used starting from 100P, with 100P = 100 yen.