Help and inquiries regarding points

This is a members-only points service for users Haneda Airport Official App (Haneda Navigator or HanedaAirport) and those who use the Haneda Airport Official online shop "HANEDA Shopping."

[For stores inside Haneda Airport]
Participating stores at Haneda Airport are Here
The accumulated points can be used at participating stores within Haneda Airport, and 100 points can be exchanged for 100 yen when shopping.
*Please note that purchases made in the dining areas (ticket machines) of "Haneda Sanchokukan" and "Hokkaido Dosanko Plaza" are not eligible for points.

[HANEDA Shopping]
Accumulated points can be used as 1 yen per point.
*For a limited time only! 1% points off the tax-included price.

HANEDA Points have a validity period of 3 years. They will expire at the end of the month 3 years (36 months) after the month of award. Points awarded within the same month will have the same validity period.

You can check the expiration date (time of expiry) of HANEDA Points from My Page in Haneda Airport Official App (Haneda Navigator or HanedaAirport) or My Page in HANEDA Shopping.

[For stores inside Haneda Airport]
HANEDA Points are awarded at a rate of 2% of the purchase amount. For purchases of 500 yen or more (excluding tax), you will earn 10 points for every 500 yen (excluding tax), and 100 points can be exchanged for a 100 yen "shopping coupon."

Please note that HANEDA Points are not awarded for ice packs, shipping charges, paid shopping bags, cigarettes, or gift certificates.

[HANEDA Shopping]
HANEDA Points are awarded at a rate of 1% (rounded down to nearest whole number) of the purchase amount (excluding shipping costs and tax). For example, if you spend 1,500 yen, you will receive 15 points.
*For a limited time only! 1% points off the tax-included price.

[For stores inside Haneda Airport]
As a general rule, HANEDA Points awarded for shopping at participating stores will be reflected within the next day of payment. If you use the post-payment application for HANEDA Points within the app, they will be awarded within 7 days excluding Sundays and holidays.

*For retroactive applications, the timing of grants will be irregular during long holidays such as Golden Week and the New Year holidays.

[HANEDA Shopping]
Points will be awarded approximately two weeks after the product has been shipped.

[For stores inside Haneda Airport]
Starting from 100P, 100P = 100 yen.

[HANEDA Shopping]
Starting from 1P, 1P = 1 yen.