Frequently Asked Questions

For detailed information on each store, please see "Restaurants & Shops." For information on products and souvenir reservations, please see "HANEDA Shopping."
Restaurants & Shops
HANEDA Shopping

Please check “Store Details” for detailed information on each store.
Restaurant Search
Shop Search
Duty-free Shop Search

Please see below for a list of stores eligible for the coupon.
List of stores eligible for shopping and gourmet coupons (PDF: 126 KB)

Please check “Store Details” for detailed information on each store.
Restaurant Search
Shop Search

There is no counter for tax refunds at Haneda Airport. However, you can purchase items at duty-free prices at duty-free shops.
Please present your passport and purchase slip at the customs counter before departure.
(Purchase slips will be collected at customs.)

For information on lounges (card company partnerships; fees apply) and airline lounges, please see “Lounge (Fees Apply)” and “Airline Lounges”.
Please contact the relevant airline or card company for terms of use.
Lounge (Fees Apply)
Airline Lounges

You can use the following Lounge (Fees Apply) without an affiliated card. Please pay the usage fee by cash or credit card at the lounge reception.

• Pay-per-use lounges in the Domestic Flights area of Terminal 1 and Terminal 2

Please refer to "Lounge (Fees Apply)" for details such as fees.
Lounge (Fees Apply)

In the domestic flight area of Terminal 1 or Terminal 2, Lounge (Fees Apply) located within the accessible area are available to anyone by paying a usage fee at reception, regardless of the purpose of your visit to the airport.
*Even if you have an affiliated card, you will be charged if you are not departing or arriving on the same day.

Please note that the paid Lounge (Fees Apply) or card lounges in the international area of Terminal 2 and Terminal 3 are available only to departing passengers.

Passengers with a boarding pass for the day or a partner card can use the pay-per-use lounges for free. Below is the link to a list of partner companies. Contact your credit card company to learn if your card is eligible for the services.
Affiliated credit cards for Lounge (Fees Apply) (PDF: 462 KB)

Snacks can be purchased inside the pay-per-use lounges.

Some American Express and EPOS Platinum cardholders and up to one guest can use the pay-per-use lounges free of charge.

Please refrain from making calls or joining online meetings using computers and smartphones at the pay-per-use lounges. Please also kindly refrain from making conference calls.

For details, please see “Bank / ATM”.
Bank / ATM

For details, please see "Money Exchange" Service Guide."
Money Exchange

For more information, please see "Mail / Post Box" in "Service Guide."
Mail / Post Box

Please use the baggage storage facilities or coin lockers located in the terminal.
Baggage Storage
Coin Lockers

There is a home delivery counter in each terminal.
For details, see “Home Delivery”.
Home Delivery

You can send packages overseas at the post office on the first floor of Terminal 1. Contact the post office for more information.
Mail / Post Box
Haneda Airport Post Office

You can receive your package at the following stores. Please note that the hotels to which delivery can be made are limited depending on the store, so please contact each store for details.

Terminal 1 1st floor

• Yamato Transport Home Delivery counter
• JAL Baggage Information Counter
• SAGAWA Haneda Airport Terminal 1

Terminal 2 1F

• Yamato Transport Home Delivery counter
• SAGAWA Haneda Airport Terminal 2
• Baggage Storage

For details, please refer to “Hotel” or “Hotel Reservation”. Information is also provided in “Hotel Reservation Information By Area”.
Hotel
Hotel Reservation
Hotel Reservation Information By Area

The Transit Hotel can be used when making international flight connections.
You can access the Transit Hotel entrance from the escalator or elevator opposite TOKYO SKY KITCHEN near Gate 114 on the 3rd floor of the Terminal 3 Airside Area.

• transit hotel
  After departure area, 3rd floor, near Gate 114
  View MAP
  
• お問い合わせ先
  電話番号：03-6830-1111
  ザ ロイヤルパークホテル 東京羽田

Please see "Private work cubicles" and "Rental Office".
Private work cubicles
Rental Office