Information Desk

We provide Terminal guides, loan wheelchairs/strollers, and accept announcements, etc. We also have writing communication boards and communication support boards available for speaking and hearing-impaired customers. If you have any difficulties, please go to the nearest Information counter or speak to the nearest concierge.

Information phones connecting to telephone centers can be found in the International area of Terminal 2 and in various places within the Terminal 3 building.

Information Center - General Information
Information Center - General Information
  • Operating Hours5:00-24:00 (Domestic), 24 hours (International)
  • phone number03-5757-8111 * We will not be able to answer your call if your caller ID is hidden. Please check your phone settings.

List of Places

Information Counter​​ ​T1 (Terminal 1)
Marketplace Information Counter
  • Operating Hours6:00-20:00 * Please use the phone found at the information counters if a staff member is not present.
B1F Market Place
Airport Service Center
  • Opening Hours​6:00-20:00
1F Market Place
Information Counter Terminal lobby (south)
  • Opening Hours6:00-18:00 * Please use the phone found at the information counters if a staff member is not present.
2F Departure Lobby South
Information Counter Terminal lobby (north)
  • Opening Hours6:00-18:00 * Please use the phone found at the information counters if a staff member is not present.
2F Departure Lobby North
Information Counter​​ ​T2 (Terminal 2)
Information Counter (Center)
  • Operating Hours6:00-20:00 * Please use the phone found at the information counters if a staff member is not present.
B1F Terminal Lobby (center)
Information Counter Terminal lobby (north)
  • Opening Hours6:00-18:00 * Please use the phone found at the information counters if a staff member is not present.
2F Terminal Lobby (North)
Information Counter Terminal lobby (south)
  • Operating Hours6:00-23:00 * Please use the phone found at the information counters if a staff member is not present.
2F Terminal Lobby (South)
Information Counter International Departure lobby
  • Operating Hours6:00-23:00 * Please use the phone found at the information counters if a staff member is not present.
3F International Departure Lobby
Information Counter International flight post-departure area
  • Opening Hours7:00-16:00 / 19:00-24:30 * Please use the phone found at the information counters if a staff member is not present.
3F International Airside Area
Information Phone​ ​T2 (Terminal 2)
Information Phone (2F International) Airside Area (3 locations)
Information Phone (3F International) General Area (1 location)
Airside Area (1 location)
Information Phone (4F International) General Area (1 location)
Information Counter​​ ​T3 (Terminal 3)
Information Counter in the Entrance Plaza
  • Opening Hours5:00-23:00
1F Entrance Plaza
Information Counter in the Arrival Lobby
  • Opening Hours5:00-23:00 * Please use the phone found at the information counters if a staff member is not present.
2F Arrival Lobby
Information Counter in the Departure Lobby
  • Opening Hours5:00-23:00 * Please use the phone found at the information counters if a staff member is not present.
3F Departure Lobby
Information Counter in the Airside Area Central
  • Opening Hours7:00-24:00 * Please use the phone found at the information counters if a staff member is not present.
3F Airside Area
Information Counter in the Airside Area North
  • Opening Hours7:00-23:00  * Please use the phone found at the information counters if a staff member is not present.
3F Airside Area
Information Phone​ ​T3 (Terminal 3)
Information Phone (1F General Area) General area (7 locations)
Information Phone (1F Airside Area) Airside Area (1 location)
Information Phone (2F General Area) General Area (3 locations)
Information Phone (2F Arrivals Area)
Information Phone (3F General Area) General Area (4 locations)
Information Phone (3F Airside Area) Airside Area (12 locations)
Information Phone (4F) General Area (4 locations)
Information Phone (5F) General Area (2 locations)
Information Phone (P5 Parking)