Frequently Asked Questions
Please see below for some frequently asked questions and answers from our customers.
Flights & Procedures
About Flights
Q01Where can I check Flights times?
For Flights times, please see "Domestic Flights" and "International Flights."
Domestic Flights
International Flights
Q02How can I check Flights availability and fares?
Please check Flights availability and fares with the airline you wish to use.
List of Airlines
Q03Can I change or confirm my flight reservation by calling the airport's general information?
For flight reservation changes or confirmations, please contact your intended airline directly (they cannot be confirmed through general information services).
About the terminal
Q04Which terminal should I go to for my Flights?
Generally, the airlines operating at each terminal are as follows:
- Terminal 1 (domestic flights only):
Japan Airlines, Skymark Airlines, StarFlyer, Japan Transocean Air - Terminal 2
- Domestic flights: ANA, AIRDO, Solaseed Air
- International flights: ANA
- Terminal 3 (international flights only):
There are many airlines, so please check the list of international airlines for details.
List of Airlines
*In the case of Code sharing, other rules may apply. For more information, please check Flights information, the airline's Website, or your reservation information.
Domestic Flights
International Flights
Baggage and security check
Q05Where can I find out the Check-in luggage rules?
Check-in luggage rules vary by airline, so please check with your airline.
List of Airlines
Q06Do I need to collect my checked baggage when I transfer?
The procedures for handling checked baggage during layover vary depending on the airline, regardless of whether it is a domestic or international flight. Please inquire with your intended airline for specific information.
Q07Where can I find out about the handling of items that cannot be checked in or carried on board?
Each airline carries out Security Screening in accordance with the standards of the Ministry of Land, Infrastructure, Transport and Tourism.
Handling of Check-in luggage and carry-on baggage will vary depending on the item and quantity.
Please contact your airline for more details.
List of Airlines
Q08Can I bring liquids on board?
Restrictions on liquids that can be brought into the aircraft are different on domestic and international flights.
- When bringing liquids into the aircraft on domestic flights
Liquid drinks can be brought on-board. Lotions and cosmetic liquids can also be brought on-board, but the capacity per container must not exceed 500ml or 0.5kg, and the total carry-on amount per person is limited to 2 liters or 2kg. - When bringing liquids into the aircraft on international flights
Any liquids in containers larger than 100ml or 100g are prohibited from being carried on-board. Liquids in containers of up to 100ml or 100g can be brought on-board in a transparent, resealable plastic bag not exceeding a capacity of 1 liter. There is a limit of 1 plastic bag per person, and items must fit in the bag completely. There are some exceptions such as dangerous goods, so please ask your airline for details. - When there is a connecting flight
Please note that the rules of the connecting country apply to the handling of liquids including duty-free items. Please ask your airline for details regarding which country's rules apply, etc.
Q09How is security check conducted?
Thank you for your cooperation with security check.
Please place your jacket, mobile phone, computer, jewelry, bag, etc. on a tray and pass it through the X-ray machine, then go through the metal detector gate yourself. Please note that if there is a reaction, your bag etc. may be opened and inspected, and a body check may be conducted.
The flow differs between domestic and international flights, so please check here for details.
Use Domestic
Use International
Route and noise information
Q10Who should I contact regarding aircraft flight routes and noise?
Aircraft flight routes and noise control measures are managed by the relevant authorities. Please see here for contact information.
The future of Haneda Airport - Ministry of Land, Infrastructure, Transport and Tourism
Immigration and Customs
Q11Where should I contact for inquiries regarding immigration, duty-free allowances, and visas?
Please contact the appropriate office below depending on the nature of your inquiry.
- 出入国について
東京出入国在留管理局羽田支局
電話番号:03-5708-3202
平日 9:00~17:45
航空会社一覧 - 免税範囲について
東京税関 羽田空港税関支署
電話番号:03-3529-0700
平日 9:00~17:00 - Visas
Please contact the embassy of the relevant country. - Temporary entry conditions for transit passengers
Varies depending on nationality and itinerary.
Please contact the Tokyo Immigration Bureau's Haneda Branch and each airline.
List of Airlines
Q12Where can I find out about export and import items?
- Exported goods
Requirements vary depending on the destination. For details, please contact the relevant customs house or embassy, etc. of the relevant country/region. - Imported goods
Contact details for inquiries regarding goods imported to Japan vary depending on the item. Please contact the relevant organization listed below.※動物検疫について
農林水産省 動物検疫所 羽田空港支所 03-5757-9752(24時間)
肉製品などのおみやげについて
*Regarding plant quarantine
Ministry of Agriculture, Forestry and Fisheries, Plant Quarantine Station, Haneda Airport Branch, Passenger Contact: 03-5757-9790 (8:30 AM - 5:00 PM)
Plant Quarantine Station: Travelers (Baggage)※税法上のお問い合わせ
東京税関
03-3529-0700(平日 9:00~17:00)
tyo-gyomu-sodankan@customs.go.jp