Lost and found contact

Lost and found contact
Use Domestic
Use International
・Before departure procedure (General area)
・After passport control Terminal 2
(After Security Screening to boarding gate)

If you have lost something, please contact us via find chat.

find chat


  • Please contact ANA regarding items lost or left behind at the domestic Security Screening Terminal 2
Use International
・After departure procedures Terminal 3
(After Security Screening to boarding gate)
・Before departure procedure
(Disembarkation ~ Customs area)
  • Tokyo Customs, Haneda Branch Customs, Supervision Managing Department

Please contact us by email regarding lost items.

Questions regarding related facilities and equipment

Questions regarding related facilities and equipment
Aboard the plane
  • Airlines

List of Airlines

On station premises / On the Train
  • Railway Companies

Keikyu Corporation (find chat)

Tokyo Monorail (find chat)

On the bus
(Express buses)
  • Bus Companies

Express Bus & Route Bus

On the bus
(Local buses and
Free shuttle bus between terminals)

Keihin Kyuko Bus (find chat)