Lost and Found

If you lose an item at the airport, the place to contact will vary depending on where you lost it.

Lost and found contact

Lost and found contact
Use Domestic
  • Airport Service Center
  • Operating Hours
    6:00～20:00
  • Phone Number
    03-5757-8111
  • Fax Number
    03-5757-8120

Terminal 1 1F Market Place
Use International / Before departure procedure (General area)
  • Haneda Airport Terminal Information
  • Operating Hours
    24 hours
  • Phone Number
    03-5757-8111
  • Fax Number
    03-6428-0889
Use International / After departure procedure (Post security check ~ Boarding gate)

< Terminal 2 >

  • Haneda Airport Terminal Information
  • Operating Hours
    24 hours
  • Phone Number
    03-5757-8111
  • Fax Number
    03-6428-0889

< Terminal 3 >

  • Tokyo Customs, Haneda Branch Customs, Supervision Managing Department
  • Phone Number
    050-5533-6931
  • The following areas are outside of the lost item registration. "International Flights Security Check to Boarding Gates" and "International Flights Disembarking to Customs Area". Please contact the Tokyo Customs for inquiries.
Use International / Before departure procedure (Disembarkation ~ Customs area)
  • Tokyo Customs, Haneda Branch Customs, Supervision Managing Department
  • Phone Number
    050-5533-6931
  • The following areas are outside of the lost item registration. "International Flights Security Check to Boarding Gates" and "International Flights Disembarking to Customs Area". Please contact the Tokyo Customs for inquiries.

Questions regarding related facilities and equipment

Questions regarding related facilities and equipment
Aboard the plane
  • Airlines

List of Airlines
On station premises / On the Train
  • Railway Companies

Train & Monorail
Inside the bus
(Local buses and express buses)
  • Bus Companies

Route Bus & Express Bus
Inside the bus
(Free Shuttle Bus between terminals)
  • Keihin Express Bus Co., Ltd. Haneda Office
  • Phone Number
    03-3743-9018

If you are unable to identify where you lost your item or have any other concerns, please contact Haneda Airport Terminal Information or contact the Lost and Found Registration form below.

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